Support
A real person reads every message.
Send your question, bug, or idea to one address. You usually hear back within one working day.
One address for everything
support@grailpilot.com- Usually a reply within one working day
- English or Dutch, both fine
Pick your subject
- A question about your account or the appTell us what you were doing and what happened. A screenshot helps enormously.
- Something is brokenIf a card was identified wrongly, attach the photo so we can improve the matching.
- Press, partnerships, and the restTell us what you have in mind and we will get back to you.
Nothing back after two working days? Email again, because then something went wrong on our side.
Your answer may already be written.
The frequently asked questions cover the Pre-Grade, the prices, and what happens to your data.